Terms of Trade

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  1. All artwork rights remain with Sakura Heart and cannot be reproduced without permission

  2. All artwork created is non-exclusive and may be used in its entirety or partially in future works

  3. Sakura Heart reserves the right to share photographic material of orders with the intention of using the material in advertisements and/or for display on the Sakura Heart website and social media pages and at wedding fayres. The date, time and/or venue information will be obscured.

  4. Orders will only be sent to print once the order and artwork is confirmed in writing by the buyer. The order cannot be cancelled once the job is confirmed as in print and any attempts to cancel during this time will incur the full cost of the order.

  5. Proofing the artwork and all wording is the responsibility of the buyer. Changes can only be made up until the payment of the deposit. Payment of the deposit signifies no changes are needed and the order will be sent to print and will not be able to be changed after this.

  6. Full payment is required prior to the order being dispatched. A non-refundable deposit of 50% is required prior to work commencing on the order.

  7. Handmade products may have slight variances between them due to the nature of the product, however, this will not detract from the quality.

  8. All orders will be dispatched as standard Royal Mail second class. To request a different method, please contact Sakura Heart directly, additional methods will incur extra charges. Proof of postage will be obtained by Sakura Heart at the point of posting and the buyer advised.

  9. The buyer can request to return the order within 14 days of delivery. Due to the nature of the items, refunds (whether full or partial) will only be issued if the matter relates to an issue with quality rather than, for example, a change in circumstances or buyer has changed their mind. All requests for refunds can be sent to help@sakuraheart.co.uk - all orders must be returned within 21 days of delivery for the refund to apply. Postage costs for returning an order are payable by the buyer.

10  Sakura Heart will only contact you with regards to your order. Sakura Heart does not operate mailing lists. To see how your          data is used, please view our privacy notice

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